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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- How To Find the Serial Number
How To Find the Serial Number . Find the Serial Number . The serial number is on the back of the machine. more...
- How To Scan a Document to a Computer Using the Scan To Feature
How To Scan a Document to a Computer Using the Scan To Feature . Open the Companion Director application: Click on the [Start] button, click on [All Programs], click on [Xerox Companion Suite], click on [Phaser 3100MFP], and then click on [Companion Director]. Click on the [Scan To] icon, or press the [Scan] button on the machine's Control Panel and then select [Scan-To-PC]. more...
- Paper Jam External Tray Message
Paper Jam External Tray Message . Open the Paper Jam Cover located at the back of the machine. Remove any jammed paper and paper fragments. more...
- Toner Empty Replace Message
NOTE: Always use the smart card provided with the new Print Cartridge when replacing the cartridge. Insert the smart card provided with the new Print Cartridge into the smart card reader. A "Please Wait" message will be displayed while the machine reads the smart card, and then a "New Toner Remove Card" message will be displayed. more...
- Vertical White Lines or Bands on Prints, Copies, or Scans
more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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